Part-time Practice / Office Manager £35,000 - £40,000 Pro Rata DOE + Free Parking & Pension Monday – Friday On-Site 8.30am – 2.30pm Bordon, Hampshire
The Practice / Office Manager will play a key role with our client, ensuring the seamless day-to-day operations of this busy Accountancy firm. This position involves overseeing administrative and operational functions to enable the Managing Director, accountants, and bookkeepers to focus on delivering exceptional client services. The ideal candidate will possess strong organizational skills, a proactive problem-solving attitude, and the ability to manage staff and workflows effectively.
This is a part-time role working on-site in Bordon Monday – Friday 8.30am – 2.30pm and the salary is therefore pro rata.
This is an exciting opportunity for someone to join a business working closely with the Founder and Managing Director, helping her run the Accountancy firm daily in an organised fashion.
Along with taking control of daily operations, our client would like someone who would also be happy to help manage the Director’s email inbox, diary and schedule, and be comfortable meeting and greeting clients when they come into the office on occasions.
Key Responsibilities
Operational Management & Office Administration:
Oversee daily office operations, including managing facilities, supplies, and equipment.
Enhance productivity by maintaining and improving office processes and systems.
Act as the primary contact for suppliers
Ensure compliance with legal, regulatory, and professional standards.
Manage incoming post, ensuring important documents are scanned, distributed to clients, or forwarded to relevant team members.
Technology and Systems:
Manage office technology, including software, printers, and telecommunications.
Work with IT providers to troubleshoot issues and maintain secure client data access.
Team Management:
Supervise and support staff, including training and performance management.
Coordinate team workload to meet deadlines efficiently.
Foster a collaborative and professional work environment.
Schedule and organize meetings, appointments, and client interactions.
Oversee onboarding for new employees, including preparing workspaces and orientation materials.
Monitor staff progress to ensure deadlines are met and workflows remain updated.
Client Management:
Serve as the first point of contact for enquiries, ensuring a professional and welcoming experience via phone and in person.
Oversee client onboarding processes and maintain accurate client records.
Monitor client communications to ensure timely responses and exceptional service.
Handle customer complaints and escalate issues as needed
Liaise with HMRC and other third parties to address client queries effectively.
Strategic Support:
Assist the management team in developing and implementing strategic plans for growth and efficiency.
Track key performance indicators (KPIs) and provide insights for decision-making.
Identify opportunities to enhance services, implement new technologies, and improve efficiencies.
Event Coordination:
Plan and coordinate company events, training sessions, and meetings, ensuring all logistical requirements are met.
Due to our client’s rural location, a valid UK driving licence and your own car is essential. In exchange you can expect a friendly working environment, ongoing development, your Birthday off, pension, free parking and the opportunity to work closely with the owner of this thriving business.
If you feel you tick the above boxes and match up well to this role – apply today!